1 The receiver filters messages based on all but the following:

　　A Language

　　B Distance

　　C Culture

　　D Knowledge

　　E Authority/Reputation

　　ans:B

　　2 A communicator can present information using the following media except:

　　A Visual

　　B Audio

　　C Tactile

　　D Performal

　　E Both A and B

　　ans:D

　　3 Three types of written media used in organizations are _____, _____, and ______.

　　A manual, letters, guidelines

　　B individually-oriented, legally-oriented, organizationally oriented

　　C guidelines, forms, procedures

　　D letters, guidelines, brochures

　　E letters, contracts, policies.

　　ans:D

　　4 Using visual aids during management/customer presentations will:

　　A hold the interest of the audience

　　B strengthen the learning process by adding a visual dimension to the auditory dimension

　　C stay in view longer, thus bringing back listeners who may have strayed

　　D All of the above.

　　E A and B only

　　ans:D

　　5 “Paraphrasing” is most closely associated with which part of the communication process?

　　A encoding

　　B decoding

　　C barriers

　　D feedback

　　E None of the above.

　　ans:D

　　6 If a project manager communicates a verbal message to a subordinate, and the subordinate leaves without saying a word, the project manager should assume:

　　A the message was understood

　　B the message was not understood

　　C the subordinate discarded the information

　　D the information was not appropriate

　　E None of the above.

ans:E

　　7 Communication always makes use of.

　　A symbols

　　B words

　　C language

　　D gestures

　　E All of the above.

　　ans:E

　　8 The swiftest and most effective communications take place among people with

　　A common points of view

　　B dissimilar interests

　　C advanced degrees

　　D the ability to reduce perception barriers

　　E good encoding skills

　　ans:A

　　9 Techniques that can improve communication include:

　　A establishing a single, one-way communications channel

　　B avoiding face-to-face communication

　　C using redundancy （i.e. saying it two different ways） whenever possible

　　D disregarding the sensitivity of your receiver

　　E All of the above.

　　ans:C

　　10 It is a generally acceptable practice that if one of your clients makes an informal request of you, then you should respond:

　　A formally in writing

　　B with a memo

　　C informally

　　D nonverbally

　　E All of the above

　　ans:C

　　11 Formal written communication is mandated for which of the following?

　　A scope changes not part of the original project

　　B taking exception to a specification

　　C procurement of raw materials

　　D All of the above.

　　E A and B only

　　ans:D

　　12 Which of the following communication media is least accepted by organizations?

　　A tactile

　　B audio

　　C extrasensory

　　D visual

　　E olfactory

　　ans:C

　　13 A scientist is informing techs. about a new product which is starting and the type of work that the lab techs. will be expected to do. The barriers which could hinder the lab techs. ability to filter the information include all of the following except:

　　A language and semantics

　　B culture and ethics

　　C intelligence and knowledge base

　　D reputation, authority, organizational status and position

　　E relative location of the lab to the scientist's office

　　ans:E

　　14 A project manager can exchange information with the project team using which media?

　　A tactile

　　B audio

　　C olfactory

　　D visual

　　E All of the above.

　　ans:E

　　15 Things that distort, distract, or muddle the communication process are called:

　　A noise

　　B selective filtering

　　C selective perception

　　D medium problems

　　E All of the above.

　ans:A

　　16 Project managers must know:

　　A What kind of message to send

　　B to whom to send the message

　　C how to translate the message into a language that everyone can understand

　　D All of the above

　　E A and B only

　　ans:D

　　17 Communication management is best described as conducting or supervising

　　A the way we listen

　　B the way we speak

　　C the way we feel

　　D the exchange of information

　　E perfect documentation activities

　　ans:D

　　18 To determine whether or not the employee correctly understands the message, the project manager needs to:

　　A reduce the filtering

　　B eliminate barriers

　　C obtain feedback

　　D use more than one medium

　　E use all of the above.

　　ans:C

　　19 Surveys have shown that the primary skill needed to be a project manager is communication skill. The typical project manager spends approximately ______percent of his or her time communicating.

　　A 40-50

　　B 50-60

　　C 60-75

　　D 75-90

　　E 90-95

　　ans:D

　　20 You are giving your team instructions on how to perform a new test which is different from the way that the team had performed it previously. The best way to verify that the learn understands what you want is to:

　　A obtain feedback

　　B analyze the team's perceptions barriers

　　C uses gestures in presenting the instructions

　　D analyze the team's decoding skills

　　E analyze the team's encoding skills

　　ans:A