1 The LEAST effective form of communication for complex situations is:

　　A verbal - face to face

　　B written

　　C formal

　　D informal

　　E A and C

　　ans:E

　　2 Communication plays a major role in:

　　A Planning

　　B Organizing

　　C Controlling

　　D Directing

　　E All of the above

　　ans:E

　　3 For effective communication, the message should be oriented to the _____.

　　A Initiator

　　B Receiver

　　C Media

　　D Management style

　　E Corporate culture

　　ans:B

　　4 Input into the Communications Management Plan includes the following information from the stakeholder analysis:

　　A Information needs

　　B Information content

　　C Frequency of distribution

　　D Method of distribution

　　E All of the above

　　ans:E

　　5 The following individuals are responsible for determining the content of the Communications Management Plan.

　　A Project Sponsor

　　B Task Manager（s）

　　C Director of Communications

　　D Project Manager

　　ans:D

　　6 The Communications Management Plan should contain the following:

　　A Communications policy

　　B Communications media

　　C Reporting channels

　　D Selection of appropriate media to meet specific needs

　　E All of the above

　　ans:E

　　7 An effective Project Manager does not share project _____ with the team members.

　　A Vision

　　B responsibility

　　C solution to problems

　　D accountability

　　E status

　　ans:D

　　8 Using “I” or “My' instead of ”most people“ or ”our group“ ______ message credibility.

　　A decreases

　　B increases

　　C has no effect on

　　D distorts

　　E A and B

　　ans:B

　　9 The role of the _____ can be invaluable in problem solving.

　　A recognition seeker

　　B devils advocate

　　C dominator

　　D topic jumper

　　E A or C

　　ans:B

　　10 One of the most common pitfalls in effective communication is:

　　A not selecting the correct medium

　　B nor considering the position of the receiver

　　C assuming that because a message is sent, it has been received

　　D All of the above.

　　E A and B

　　ans:C

　　11 The most effective team motivator is:

　　A the visibility of the team's contribution

　　B the satisfaction of meeting a challenge

　　C understanding the importance of the project

　　D the individual's professional challenge

　　E All of the above.

　　ans:A

　　12 Clearly defined group goals are important because they _____.

　　A motivate team behavior

　　B cause inner tension within team members until they are met

　　C encourage member interaction

　　D All of the above.

　　E A and C

　　ans:D

　　13 A team may not be fully functional until each member

　　A seeks consensus in decision making

　　B feels personal acceptance

　　C depends on the team leader for direction

　　D A and B.

　　E All of the above.

　　ans:D

　　14 When all members must unanimously agree before a decision is reached

　　A all members become committed

　　B decisions are reached slowly

　　C integrity is developed

　　D future decision making ability is enhanced

　　E All of the above.

　　ans:E

　　15 Obtaining team commitment depends on:

　　A clear and interesting job assignments

　　B consensus on project goals

　　C involvement in developing task objectives

　　D All of the above.

　　E B and C

　　ans:E

　　16 When a majority of team members must agree before a decision is reached _____.

　　A some team members may become alienated

　　B future group effectiveness may become damaged.

　　C the PM may lose credibility

　　D the project manager will most likely have to utilize a conflict resolution technique

　　E All of the above.

　　ans:E

　　17 Traits of a participative manager include:

　　A being accessible

　　B being an effective delegator

　　C holding social gatherings

　　D All of the above.

　　E A and C

　　ans:D

　　18 The Project Manager has the responsibility of knowing what kind of message to send because his _____ may avoid communications barriers.

　　A business interfaces

　　B output

　　C technical experience

　　D priorities

　　E training methods

　　ans:B

　　19 Which of the following is NOT a characteristic of message filtering?

　　A semantics

　　B media

　　C ethics

　　D organizational status

　　E reputation

　　ans:C

　　20 A common mistake in communications is to _____ of the receiver.

　　A overestimate the knowledge

　　B underestimate the knowledge

　　C underestimate the intelligence

　　D overestimate the intelligence

　　E None of the above.

　　ans:A