PMP考試試題一：

During a biweekly quality audit, nonconforming incidents are noted. The next quality audit reveals a similar situation, suggesting that no progress was made in resolving the issues. The auditor escalates this to the project management office (PMO), The project manager believes that the project is progressing well and there is no value in generating additional documents to satisfy the auditor's concerns. Where should the project manager find information to assess the value of enhanced audits?

A.Prioritization matrices

B.Work performance information

C.Process improvement plan

D.Quality metrics

在每兩周一次的質(zhì)量審計期間，發(fā)現(xiàn)一些不合格事件。下一次質(zhì)量審計也發(fā)現(xiàn)類似情況，表明解決該問題無任何進(jìn)展。審計員將此問題上報給項(xiàng)目管理辦公室(PMO）。項(xiàng)目經(jīng)理認(rèn)為項(xiàng)目進(jìn)展良好，生成額外的文件滿足審計員的顧慮沒有任何價值。項(xiàng)目經(jīng)理應(yīng)從哪里找到相關(guān)信息來評估強(qiáng)化審計的價值？

A.優(yōu)先順序矩陣

B.工作績效信息

C.過程改進(jìn)計劃

D.質(zhì)量測量指標(biāo)

PMP答案解析：根據(jù)過程改進(jìn)計劃來識別非增值活動

PMP參考答案：C

PMP考試試題二

During implementation of automated teller machines at several banks, a project manager cannot obtain the required project team members because functional managers are not committed to the project. To avoid delays and an impact on customer satisfaction, what should the project manager use?

A. Team performance assessment

B. Escalation to project stakeholders

C. Interpersonal skills

D. Conflict management

在為多家銀行實(shí)施自動取款機(jī)期間，因?yàn)槁毮芙?jīng)理沒有對該項(xiàng)目做出承諾，項(xiàng)目經(jīng)理無法獲得所需的項(xiàng)目團(tuán)隊成員。為避免延期以及對客戶滿意度的影響，項(xiàng)目經(jīng)理應(yīng)該使用下列哪一項(xiàng)？

A.團(tuán)隊績效評估

B.上報給項(xiàng)目干系人

C.人際關(guān)系技能

D.沖突管理

PMP答案解析：用人際關(guān)系技能與職能經(jīng)理談判、溝通等，爭取得到職能經(jīng)理的承諾，獲得所需團(tuán)隊成員

PMP參考答案：C

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